Online IT support for the UK and beyond
IT support that makes life simpler.
Reliable, friendly and professional IT support for individuals and businesses. Get the help you need, when you need it.
Plans from £10 a month. One-off help is quoted per job.
What we help with
The problems we solve most often
From a laptop that will not start to a network that keeps dropping. If it is not listed, ask anyway.
Windows troubleshooting
Crashes, slow startups, updates that will not install, and error messages.
Learn moreVirus and malware removal
Investigating and clearing infections, then helping you stay clean.
Learn moreNetwork and Wi-Fi troubleshooting
Dropouts, dead spots, slow connections and router configuration.
Learn moreBackup systems and configuration
Setting up backups that actually work, and checking they still do.
Learn more
How SmileSide works
Three steps, no jargon
Step 1
Choose your support option
Take a monthly plan for ongoing help, or ask for a quote on a one-off problem. No plan is required to get in touch.
Step 2
Tell us what you need
Raise a ticket describing the problem and attach anything that helps — a photo of an error message is often enough.
Step 3
Get help from the SmileSide team
We pick up your ticket and work through it with you. Reply in your dashboard or straight from your email — both reach us.
Support plans
Ongoing support, priced simply
Three monthly plans in GBP. Cancel whenever you like — you keep access until the end of the period you have paid for.
Normal Support
Everyday help with the computer problems that get in your way.
£10/ month
Individuals and home users
- Standard support ticket access
- General Windows and macOS troubleshooting
- Basic software installation guidance
- General cybersecurity guidance
- Basic configuration assistance
- Customer support dashboard
- Email notifications and full ticket history
Most popular
Mid-Tier Support
Remote assistance and networking help for busier setups.
£20/ month
Home offices and small businesses
- Everything in Normal Support
- Higher ticket priority
- Remote troubleshooting assistance
- Network and Wi-Fi troubleshooting
- Backup configuration assistance
- Enhanced security assistance
- More extensive software configuration support
Premium Support
Our most thorough support, for businesses that depend on their IT.
£50/ month
Small and medium-sized businesses
- Everything in Mid-Tier Support
- Highest standard ticket priority
- More extensive remote assistance
- Advanced troubleshooting assistance
- Backup and recovery planning guidance
- Enhanced cybersecurity support
- Online business IT maintenance assistance
- Proactive check-ins, subject to team capacity
Plans cover the support described above. Specialist work such as data recovery is quoted separately.
Why SmileSide
How we like to work
You can see everything
Every ticket has a full history: what was asked, what we did, and what changed. Nothing happens to your computer that you cannot see.
Reply however suits you
Use the dashboard if you like keeping things organised, or just reply to our email. Both land on the same ticket.
Straight answers
If something cannot be fixed, or needs a specialist, we say so. We would rather tell you early than bill you for guesswork.
Not sure which option you need?
Tell us what is going wrong and we will point you to the right thing — even if that turns out not to be us.