About
An independent online IT support business
SmileSide IT helps individuals, home users and businesses with the technology problems that get in the way of the day.
SmileSide IT is a small, independent business offering online IT support. We help with the everyday problems that are genuinely frustrating when you are on your own with them — a computer that has slowed to a crawl, a network that keeps dropping, a virus warning you are not sure whether to trust.
We work remotely. That keeps things straightforward: you describe what is happening, we pick it up, and we work through it with you over your ticket. You can follow along in your dashboard or just reply to our emails, whichever you prefer.
Support is available either as a monthly plan, if you expect to need help more than occasionally, or as a one-off quoted job. Neither commits you to anything you have not agreed to.
How we work
What you can expect from us
Plain language
We explain what is wrong and what we are doing about it without hiding behind jargon. If an explanation does not make sense, say so and we will try again.
Nothing happens unseen
Every ticket keeps a full record. Remote sessions happen only with your agreement, and you watch them as they happen.
Honest about limits
Some problems need a hardware specialist, and some lost data genuinely cannot be recovered. We would rather tell you that early than charge you to find out slowly.
Online, wherever you are
We work remotely, so where you are matters far less than what you need. Billing is in GBP for everyone.