Support plans

Ongoing support, priced simply

Three monthly plans in GBP. Pick the one that matches how much help you expect to need — you can change or cancel it whenever you like.

Everyday help with the computer problems that get in your way.

£10/ month

Individuals and home users

Remote assistance and networking help for busier setups.

£20/ month

Home offices and small businesses

Our most thorough support, for businesses that depend on their IT.

£50/ month

Small and medium-sized businesses

Compare

What each plan includes

Priority affects queue position, not a promised response time. We do not offer service-level guarantees.

Feature comparison across the three SmileSide IT support plans
Feature	Normal Support	Mid-Tier Support	Premium Support
Support ticket access	Included	Included	Included
Windows and macOS troubleshooting	Included	Included	Included
Software installation guidance	Basic	Extended	Extended
Cybersecurity guidance	General	Enhanced	Enhanced
Customer dashboard and ticket history	Included	Included	Included
Reply by email or portal	Included	Included	Included
Remote troubleshooting assistance	Not included	Included	More extensive
Network and Wi-Fi troubleshooting	Not included	Included	Included
Backup configuration assistance	Not included	Included	Included
Backup and recovery planning	Not included	Not included	Included
Online business IT maintenance	Not included	Not included	Included
Proactive check-ins	Not included	Not included	Subject to capacity
Default ticket priority	Normal	High	High

Questions

Can I cancel at any time?: Yes. You cancel from your billing area and keep access until the end of the period you have already paid for. We do not charge a cancellation fee.
Can I change plan later?: Yes. You can move up or down at any time and the difference is handled on your next invoice.
Do I need a plan to get help?: No. You can ask for a quote on a one-off problem without subscribing to anything. A plan makes sense if you expect to need help more than occasionally.
Does a plan cover every service?: No. Plans cover the support listed for that plan. Specialist work — data recovery in particular — is assessed and quoted separately, whether or not you have a plan.
What does ticket priority actually mean?: It affects where your ticket sits in our queue relative to others. It is not a guaranteed response time, and we do not promise one. A technician can also raise the priority of any ticket if the situation warrants it.
Which currency am I billed in?: All plans are billed in GBP, wherever you are. Your bank may apply its own conversion if you hold another currency.

Tell us what you are dealing with and we will say which plan fits — or whether you are better off with a one-off quote.