Legal
Terms of Service
These terms govern your use of SmileSide IT. By creating an account or purchasing support you agree to them.
This document is not final
It sets out the structure and the points already known to be true, but it has not been reviewed by a qualified adviser and 5 details still need to be supplied by the business. It must not be relied on as it stands, and should be completed and reviewed before launch.
What is still outstanding
- Refund policy, including any cooling-off period
- Position on failed payments and when access is suspended
- Liability and limitation clauses, drafted by a qualified adviser
- Governing law and jurisdiction
- Complaints and dispute resolution process
What we provide
SmileSide IT provides online IT support. All support is delivered remotely. We do not carry out hardware repair, physical servicing, or visits to your home or premises.
Support plans give access to the categories of help described for that plan. They do not include unlimited work, and they do not include specialist services that are quoted separately.
What we do not promise
We do not offer guaranteed response times or a service-level agreement. Ticket priority affects where your ticket sits in our queue relative to others; it is not a commitment to respond within a particular period.
We cannot guarantee that every problem can be solved. Some faults are hardware-related, and some data cannot be recovered. Where that is the case we will tell you as soon as we know.
Data recovery in particular is always subject to assessment, and success is never guaranteed.
Remote access
Remote sessions take place only with your explicit agreement, at a time you have agreed to. You can see the session as it happens and can end it at any time.
We have no means of accessing your computer outside a session you have agreed to.
Your responsibilities
You are responsible for keeping your account credentials secure, for having your own backups of important data, and for having the authority to request work on any device or account you ask us to help with.
We strongly recommend having a current backup before any troubleshooting work begins.
Payment, renewal and cancellation
Support plans are billed monthly in GBP and renew automatically until cancelled.
You can cancel at any time from your billing area. Cancellation stops future payments and you retain access until the end of the period already paid for.
One-off services are quoted individually and are only charged once you have accepted the quotation.
To be supplied by the business
- Refund policy, including any cooling-off period
- Position on failed payments and when access is suspended
Liability
This section must be drafted and reviewed by a qualified adviser before launch. It should address limitation of liability, exclusions, and the statutory rights that cannot be excluded for consumers under UK law.
To be supplied by the business
- Liability and limitation clauses, drafted by a qualified adviser
- Governing law and jurisdiction
- Complaints and dispute resolution process
Contact
For anything relating to this document, email SmileSide.IT@outlook.com or use our contact page.