The more precisely you can describe what is happening, the fewer times we have to come back to you with questions. You do not need to diagnose anything yourself — just tell us what you see.
- What device you are using, and whether it is Windows or a Mac.
- What you were doing when the problem happened.
- The exact wording of any error message, or a photo of it.
- When it started, and whether anything changed around then.
- Whether it happens every time, or only sometimes.
- Anything you have already tried.
A photo taken on your phone of an error message on screen is genuinely one of the most useful things you can send us.
This is general guidance, not a guaranteed fix. The same symptom can have different causes on different machines. If you are unsure about a step, or it does not help, raise a ticket and tell us what you tried.